Frequently Asked Questions (FAQ)
What is Ainah Natural?
Ainah Natural is a brand that creates handmade, natural skincare products such as soaps, creams, and Shahi Ubtan, using pure and organic ingredients.
Are your products completely natural?
Yes, we use only natural ingredients like olive oil, coconut oil, almond oil, shea butter, essential oils, and herbal extracts. We do not use harmful chemicals, sulfates, or artificial fragrances.
What ingredients do you use in your handmade soaps?
Our soaps contain a blend of nourishing oils such as olive oil, coconut oil, vitamin E oil, almond oil, castor oil, shea butter, goat milk, sandalwood essential oil, and natural glycerin.
Are your products suitable for all skin types?
Yes! Our products are crafted for all skin types, including sensitive, dry, oily, and combination skin. If you have specific concerns, check the product description or contact us for recommendations.
Do your products contain artificial fragrances or colors?
No, we use only natural essential oils for fragrance and herbal powders for natural coloring.
How can I place an order?
You can purchase our products directly from our website www.ainah.in. Simply add your desired products to the cart and proceed to checkout.
Do you offer international shipping?
Currently, we ship within India. However, we are working on expanding to international markets soon. Stay tuned!
How long does shipping take?
Orders are usually processed within 24-48 hours and delivered within 5-7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and digital wallets.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 12 hours of placing them. Contact our support team immediately for assistance.
What is your return policy?
Due to the nature of our handmade products, we do not accept returns. However, if you receive a damaged or incorrect product, contact us within 48 hours of delivery for a replacement or refund.
How should I store handmade soaps?
To extend the life of your soap, keep it in a dry, well-ventilated area. Use a soap dish that drains excess water.
Can I use your products if I have sensitive skin?
Yes, our products are formulated with gentle, natural ingredients. However, we recommend a patch test before full use.
Are your products tested on animals?
No, we are a cruelty-free brand. We do not test on animals.
How can I contact Ainah Natural for support?
You can reach us via email at info@ainah.in or through the contact form on our website.